Send reminders from your own domain

Custom sending domain setup

By default, Dunwell sends reminder emails from an authenticated Dunwell address with your store name on them. If you'd rather they come from your own domain, you can connect it in a few minutes. This is optional, and it does not affect due-date auto-capture, which collects on its own either way.

How it works

• You enter your domain in Dunwell › Settings › Custom sending domain.
• Dunwell sets up a subdomain (for example billing.yourstore.com) so your existing email is never touched.
• We show you a short list of DNS records to add at your domain provider.
• You add them, click Verify, and once they're detected your reminders send from your domain.

This is the same kind of domain authentication you may have already done for your store's own Shopify sender email, so the records will look familiar.

Is it safe?

• It can't touch anything you don't intend. We only use a subdomain, so your main website and existing email keep working exactly as they do now.
• You stay in control. The records only authorize sending; you can remove the domain anytime and revert to Dunwell's address.
• It's standard email security. The records set up DKIM, SPF, and DMARC, the same standards every major sender uses so inboxes trust your mail and no one can spoof you.

The records you'll add

Your exact records appear in Settings after you add your domain (each has a Copy button). They're typically a few CNAME and TXT records. For each record you'll copy three things into your DNS provider:

• Type (CNAME, TXT, or MX)
• Name / host (for example billing or resend._domainkey.billing)
• Value (the long string we provide)

Tip: if your provider automatically adds your domain to the end of the host, paste only the short part (for example billing, not billing.yourstore.com).

Setup by provider

Cloudflare

1. Log in and select your domain.
2. Go to DNS › Records and click Add record.
3. Choose the Type, paste the Name and Value, and save.
4. Important: set Proxy status to DNS only (gray cloud) for these records, not proxied.

GoDaddy

1. Go to My Products › Domains and open DNS for your domain.
2. Click Add, choose the Type, enter the Name (host) and Value, and save.

Namecheap

1. Open Domain List › Manage › Advanced DNS.
2. Click Add New Record, choose the Type, enter the Host and Value, and save.

Domain bought through Shopify

1. In Shopify admin go to Settings › Domains and click your domain.
2. Open the DNS settings and add each record (Type, Name, Value).

Squarespace (and former Google Domains)

1. Go to Settings › Domains and select your domain.
2. Open DNS Settings and add a custom record for each one.

Any other provider

1. Log in to wherever your domain's DNS is managed (your registrar or host).
2. Find the DNS, Zone, or Nameserver records editor.
3. Add each record with the Type, Name, and Value from Settings.

After you add the records

• Click Verify in Settings. If it's not detected yet, that's normal, DNS can take up to 48 hours to propagate. Try again a little later.
• Once verified, new reminders send from your domain automatically. Nothing else changes.
• Stuck? Email hello@getdunwell.com and we'll help you finish it, or set it up with you.

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